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Posted in
23/03/2020

Covid-19 Customer Update

Us as a company are aware of the increased uncertainty regarding the Coronavirus (COVID-19).

We would like to reassure you that we are monitoring the government guidelines and taking the right actions to be able to run our business activities as normal as possible.

The safety of our customers and employees are our main priority.

To make sure everyone stays safe, our team members are taking our cleaning and hygiene protocols very seriously. Our engineers have been advised to regularly wash their hands and use alcohol-based hand sanitiser.

Following measures have been taken:

  1. We have informed all staff of the necessary hygiene measures for standard infection control.
  2. We have increased the provision of hand sanitiser in our offices and vans.
  3. We have requested staff to report if they have recently returned from a potentially affected area abroad or have come into contact with someone who could be infected. In which case they will be required to self-isolate for the necessary period, and not report to work until safe to do so.
  4. We are limiting non-essential travel for Quotes that can be done through E-Mail, WhatsApp and FaceTime.
  5. We ask all our approved suppliers, customers, and partners to keep us informed of their own contingency plans.
  6. We ask customers by the time of booking if they have recently returned from a potentially affected areas abroad or have come into contact with someone who could be infected.

Our contingency plan will apply until further notice. It is our aim to protect and support our employees during this uncertain period and continue to deliver excellent services to our loyal customers.

Any updates will be issued if required based on HM Government and Public Health England announcements. If you have any questions or need to get in touch, please contact our office at 0117 450 7400.

Kind regards,
Alex Findlay
Director

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Karina Findlay

Karina Findlay is the Managing Director of Fastfix Heating and her mission is to ensure that all our customers benefit from a fast, friendly and reliable service. She works with the rest of the team to provide a quality plumbing and heating service.

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Fasftfix Heating & Home Services is a family owned and run business based in Bristol. We offer a range of services including plumbing, kitchen and bathroom services. Read More
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